{"id":1854,"date":"2021-05-02T14:35:09","date_gmt":"2021-05-02T12:35:09","guid":{"rendered":"https:\/\/sigisresidencefiumicino.it\/faq\/"},"modified":"2022-05-04T09:36:23","modified_gmt":"2022-05-04T07:36:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/sigisresidencefiumicino.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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On this page there are some of the most frequently asked questions we have tried to answer. If you do not find the answers you are looking for, please contact us.<\/p>\n <\/div>\r\n\r\n\r\n<\/section>\r\n\r\n\r\n\r\n

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BOOKING\r\n\r\nDOCUMENTS AND PAYMENT<\/h3>\r\n <\/div>\r\n
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You can pay by credit card Visa, MasterCard, Maestro, Bancomat or cash. Cheques are not accepted.<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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It is possible to cancel the reservation within three days before the expected arrival date from the website, by calling directly to the property or through one of the platforms used for booking.<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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Yes, if this is done at least three days before the expected arrival date.<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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Yes, who stays in one of the accommodation facilities in the City of Fiumicinohas to pay the tourist tax of \u20ac 2.00 per person per night, it could be be paid to the manager of the hotel issuing receipt. Exemptions are only provided for minors, over-60s, armed forces on duty and relatives of patients in hospitals. The maximum ceiling per person is \u20ac 10,00.<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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If the closure takes place within three days before the scheduled arrival date you will get a refund<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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No, children up to 3 years do not pay<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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Any damage in the rooms or in the rest of the property, accidental or intentional, is the responsability of the host, therefore, any repair and\/ or replacement costs will be charged to his account.<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n

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CHECK-IN AND CHECK-OUT<\/h3>\r\n <\/div>\r\n
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Check-in is by 15:00 but just in case of need it is possible to postpone it.
\nCheck-out is by 10:00.
\nIf you check out early in the morning, you will have to pay extra and you should pay the balance the night before.
\nIn case of departures in the late afternoon or evening it is possible to stay in the hotel leaving the suitcases in the reserved area.<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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Yes, at the time of booking you should indicate the estimated time of arrival and any changes. <\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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At check-in you should present the valid identity document of each person who will stay at the property, including minors. <\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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No, you don\u2019t have to. From 6 December, to stay in the hotel, the control of the Green Pass base is sufficient for all guests, which is obtained after vaccination, the recovery from the disease up to 6 months or negative outcome of a rapid or molecular swab released no later than 48 or 72 hours before or after healing by COVID. <\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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Yes, it is possible to book a room for one night.<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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In case of loss, theft or damage to the smart card will be provided a duplicate, but you will have to pay a penalty with a minimum amount of 70 euros per card.<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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You can call the number 065411995, assistance h24<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n <\/div>\r\n<\/section>\r\n\n

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THE HOUSE AND THE ROOMS<\/h3>\r\n <\/div>\r\n
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Yes, it is always possible to get in and out of the house, 24 hours a day. <\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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No, this is a “non-smoking” house. Smoking is possible only outside. <\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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Yes<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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Yes, pets are allowed but only small size, upon request and confirmation<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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No, there\u2019s a break room with vending machines, coffee and tea making facilities.<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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No, cooking is not possible in the structure but in the dining room there is a microwave for heating food and a refrigerator.<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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Yes, inside the property there is a parking reserved for a fee. <\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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Yes<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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No<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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No, but you can leave your luggage at reception<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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Yes, upon request and availability.<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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Yes, upon request and availability.<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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Yes, upon request and availability.<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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Throughout the property you can connect to the internet for free via WiFi. Remember to ask for the access password when you arrive.<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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Yes, there is television in every room, TV works with smart card.<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n

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CLEANING<\/h3>\r\n <\/div>\r\n
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Yes, there is a daily cleaning service that also includes the change of linen.<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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The room must be left by 10:00<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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Complete disinfection of rooms and common areas is carried out every day
\nAll guests must always wear the mask in the common parts and always keep safe distances.
\nAt the entrance of the structure there is a dispenser with disinfectant gel: it is MANDATORY to sanitize your hands whenever you enter.<\/p>\n <\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n\r\n\r\n \r\n\r\n

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