On this page there are some of the most frequently asked questions we have tried to answer. If you do not find the answers you are looking for, please contact us.
It is possible to cancel the reservation within three days before the expected arrival date from the website, by calling directly to the property or through one of the platforms used for booking.
Yes, who stays in one of the accommodation facilities in the City of Fiumicinohas to pay the tourist tax of € 2.00 per person per night, it could be be paid to the manager of the hotel issuing receipt. Exemptions are only provided for minors, over-60s, armed forces on duty and relatives of patients in hospitals. The maximum ceiling per person is € 10,00.
If the closure takes place within three days before the scheduled arrival date you will get a refund
Check-in is by 15:00 but just in case of need it is possible to postpone it.
Check-out is by 10:00.
If you check out early in the morning, you will have to pay extra and you should pay the balance the night before.
In case of departures in the late afternoon or evening it is possible to stay in the hotel leaving the suitcases in the reserved area.
At check-in you should present the valid identity document of each person who will stay at the property, including minors.
No, you don’t have to. From 6 December, to stay in the hotel, the control of the Green Pass base is sufficient for all guests, which is obtained after vaccination, the recovery from the disease up to 6 months or negative outcome of a rapid or molecular swab released no later than 48 or 72 hours before or after healing by COVID.
In case of loss, theft or damage to the smart card will be provided a duplicate, but you will have to pay a penalty with a minimum amount of 70 euros per card.
No, cooking is not possible in the structure but in the dining room there is a microwave for heating food and a refrigerator.
Throughout the property you can connect to the internet for free via WiFi. Remember to ask for the access password when you arrive.
Complete disinfection of rooms and common areas is carried out every day
All guests must always wear the mask in the common parts and always keep safe distances.
At the entrance of the structure there is a dispenser with disinfectant gel: it is MANDATORY to sanitize your hands whenever you enter.